Return & Refund policy

Last Updated: August 17, 2026

Welcome to TechVault. We are committed to providing our customers with quality technology products and a reliable shopping experience. If you receive a product that is damaged or has a manufacturing/functional defect, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

Customers may request a return within 7 days of delivery if the product meets our return requirements.

To be eligible for a return:

  • The product must be unused.

  • The product must be returned in its original condition.

  • The original packaging, accessories, manuals, and other included items should be returned with the product.

  • The product must not show signs of usage, physical damage caused after delivery, or unauthorized modification.

2. Damaged or Defective Products

If you open your package and discover that the product is damaged or defective, you may request a return, provided that the product has not been used.

We recommend checking your product carefully immediately after delivery. If you notice any damage or defect, contact TechVault as soon as possible within the 7-day return period.

For verification, we may request:

  • Clear photos or videos of the product.

  • Photos of the packaging.

  • A brief description of the issue.

  • Your order details.

This helps us verify the issue and process your request quickly.

3. Change of Mind

TechVault does not accept returns simply because a customer has changed their mind after delivery.

Returns are only accepted when the product meets the conditions described in this policy, such as being damaged or defective upon opening while remaining unused.

Therefore, please carefully review the product information, specifications, and description before placing your order.

4. Return Shipping Charges

If a return is approved because the product was received damaged or defective, TechVault will cover the return shipping expense.

Customers should contact us before sending any product back. Please do not return an item without receiving return instructions from TechVault.

5. Refund Process

Once the returned product has been received and inspected, TechVault will determine whether it meets the requirements of this Return & Refund Policy.

If the return is approved, the refund will be issued through Easypaisa.

The refund will be processed after the returned product has been successfully inspected and approved.

6. Items That May Not Be Accepted

A return may be rejected if:

  • The product has been used.

  • The product has been damaged by the customer.

  • The product has signs of misuse or unauthorized modification.

  • Required accessories or original packaging are missing.

  • The return request is made after the 7-day return period.

  • The customer is returning the product solely because they changed their mind after delivery.

7. How to Request a Return

To request a return, please contact TechVault Customer Support within 7 days of receiving your order.

Please provide:

  1. Your order number.

  2. Your name and contact information.

  3. A description of the issue.

  4. Clear photos or videos showing the problem.

Our team will review your request and provide further instructions if the return is approved.

8. Inspection & Approval

All returned products are subject to inspection.

Approval of a return does not automatically mean that a refund will be issued. The product must meet the eligibility requirements stated in this policy.

If the returned product does not meet the required conditions, TechVault reserves the right to reject the return and refund request.

9. Important Notice

Customers are encouraged to inspect their order carefully immediately after delivery and before using the product.

By placing an order through TechVault, you acknowledge that you have read and agreed to the terms of this Return & Refund Policy.

10. Contact TechVault

If you have any questions regarding returns or refunds, please contact our customer support team.

TechVault
Customer Support: +923200244063
Email: bilalazhar6231@gmail.com

We appreciate your trust in TechVault and are committed to providing you with quality products and dependable customer service. 💙